HANDLING OF GUEST SAFETY IN LIGHT OF COVID-19
FAQ CANCELLATION AND QUESTIONS ABOUT YOUR STAY
At White Rock Villas we have always been proud in the way we treat our guests, responding to their every need in an informed and prompt manner. Especially during these challenging times, when the global community is largely affected by the coronavirus spread, we want you to know we are here to support you.
We are continuously monitoring the development of COVID-19 around the world and the places where White Rock Villas operate our villas and business.
It is our priority that your stay at one of our luxury villas will continue to be a unique experience and we have already implemented a series of measures to help tackle this global issue and provide enhanced safety and security services to you.
Here you can read about our routines and procedures regarding guest health and safety in relation to COVID-19.
Our number one priority is the well-being, health and safety of our guest and team members.
In order to secure just that, we have set-up procedures, plans and routines in place, so that all our guests can feel safe when staying at or visiting our properties.
Our team is currently working from home, curating every step of your Greek experience. We may be in our pajamas, but this does not mean we are not thinking of you and your loved ones! At the same time, we are closely following updates and monitoring the situation both in Greece and abroad. We abide by the World Health Organization and Greek State guidelines to keep everyone safe and help flatten the curve.
Greece has been experiencing mild spread of the coronavirus. Especially in comparison with the rest of the Mediterranean countries, we have managed to better confine the virus and our prompt response makes us look at the immediate future with optimism.
Therefore, we have implemented a new booking policy to make sure you don’t miss the chance to visit and White Rock property this summer.
At White Rock Villas, we follow the guidelines of local health authorities and act according to our set-up routines and procedures in the event of a case of COVID-19 at any of our properties. Our team members are trained to handle situations that may occur at our properties and we have confidence in their abilities. For us, hygiene and cleanliness are always prioritized. We are also emphasizing the importance of good hand hygiene based on recommendations from local health authorities. We have strict hand hygiene policies for our team members before eating or preparing food and after using the bathroom. We also encourage guests to frequently wash their hands with soap and warm water.
Effective housekeeping practices are immediate and adjusted according to your needs and requests. You can adjust the frequency of cleaning and request specific cleaning products (e.g. eco-friendly, hypoallergenic).
Our cleaning team is closely monitored, and we take extra care in following all necessary safety measures as regards disease spread prevention. We want to protect the health of both our team members and our guests.
What we do for securing the safety of our guest:
✓ We follow the guidelines and recommendations of local authorities
✓ All White Rock Villas properties have been provided with information about COVID-19 and management instructions
✓ Increased focus on hand hygiene on all our properties
✓ Increased cleaning and hygiene protocols
✓ Regular disinfection of exposed surfaces with anti-bacterial liquids
✓ Offer disinfectant dispensers in public areas to our guests
✓ Observance of the procedures for dealing with colleagues who are ill
Security precautions that anyone can take to protect themselves and others from COVID-19
✓ Frequent hand washing
✓ Have hand disinfection ready
✓ Avoid unnecessary hand contact
✓ Avoid touching eyes, mouth and nose
✓ Cover the mouth with the elbow when coughing and sneezing
✓ Keep at least one meter away from coughing or sneezing personal
✓ All our properties are open and operate as normal, and with safety as our main priority and we are taking every precaution for our guests to feel safe when staying or visiting our properties.
Flexible Booking Policy
White Rock Villas puts forward a flexible cancellation policy until 15 July 2020, valid for new bookings that are confirmed until 30 June 2020. The policy is valid for the majority of our properties.
For more information, please contact our villa consultants.
Why Book a Villa
There are many reasons why our villas are the ideal option for a unique, luxurious and safe vacation.
✓ exclusive usage of the space
✓ cleaning effectiveness
✓ local knowledge
Exclusive Usage of the Space
✓ When staying at a villa, you are guaranteed encountering less people, as there are no communal villa areas and you are always the only guests in the property.
✓ For families with children, the controlled villa environment is a perfect choice for your little explorers. Kids use their hands to ‘meet the world’ and enjoy playing and lying on the ground. At a villa, you can be sure you are the only ones using the space.
✓ In a villa you have the chance to cook for yourself, in your private fully equipped kitchen. You can prepare healthy and nutritious meals for your close ones with greater peace of mind.
✓ All our villas have private swimming pools and terraces. Your moments of relaxation are perfectly protected.
✓ White Rock Villas offers a dedicated, reachable concierge service with local knowledge of the destination. We can help you get access to pharmacies, hospitals, private doctors and other medical professionals effectively and discreetly.
✓ Daily health check of staff (body temperature/cough/other symptoms) is easy as villa staff members are few and we can effectively monitor their health, thus better protecting you.
✓ We can help you create an all-inclusive, tailor-made experience in the privacy of your villa. This means you can have everything you want in your villa without having to mingle with the general population. From private dinners to grocery delivery, we can make it happen.
✓ If you want to find out more about what we do to guarantee a safe luxury vacation, you are welcome to contact us and discuss your options. White Rock Villas is here for you. Greece is here for you.
CORONAVIRUS COVID-19 Services
The best option now: quarantine villas
White Rock Villas stand out because they can be operated without any staff. In our current situation, this is more important than ever.
BOOK QUARANTINE STAY
HEALTHCARE, PERSONAL CHEF, FOOD DELIVERY.
Order services in quarantine
Convert your White Rock villa into a private health center: With external specialists, we provide health care services such as nursing, food delivery, and personal chef service – all with utmost hygiene and under medical control.
With our health care partner, we provide 24/7 personal health monitoring. Our villas are all centrally located and in immediate proximity to emergency hospitals.
Meals prepared with utmost care.
See how your food is prepared. Our personal chef will meet the highest health-care standards and make sure the meals are prepared to support your health.
Book a White Rock villa as a personal home office and enjoy high-speed internet, food delivery, and a staff-free check-in.
BETTER SAFE THAN SORRY
In-room Coronavirus Test
You don’t need to expose yourself to infected patients and hospital-acquired infections (HAI): Together with our health care partner, we can provide medical check-ups and a coronavirus test (if you show heavy symptoms) inside your White Rock Villa.
Avoid Hospital Acquired Infections
Our health care partner offers private care in every place most exclusive clinic. Get fast-track access to the most renowned clinicians and treatments.
We remain positive we’ll be able to welcome you just in time for some Mediterranean sun.
Till then, stay safe!
This information is valid until further notice and may be updated.