GUEST SAFETY IN LIGHT OF THE CORONAVIRUS (COVID-19)
FAQ – CANCELLATION AND QUESTIONS ABOUT YOUR STAY
At White Rock Villas we have always been proud of the way we treat our guests, by responding to their every need in an informed and prompt manner. Especially during these challenging times, when the global community is largely affected by the coronavirus spread, we want you to know that we are here to support you.
We are continuously monitoring the situation regarding COVID-19 around the world and at the locations where White Rock Villas and our business operate. We have already adopted a series of measures to help tackle this global issue and provide you with enhanced safety and security.
It is our priority that your stay at one of our luxury villas will continue to be a unique experience. Here you can read about our routines and procedures regarding guest health and safety in relation to COVID-19.
Our highest priority is the well-being and safety of our guests and team members. In order to achieve this, we have adopted measures and procedures, so that all our guests can feel safe when staying at or visiting our properties.
Our team is currently working from home, curating every step of your Greek experience. We may be in our pajamas, but this does not mean that we are not thinking of you and your loved ones! At the same time, we are closely following updates and monitoring the situation both in Greece and abroad. We abide by the World Health Organization and Greek State guidelines to keep everyone safe and help flatten the curve.
Greece has been experiencing a mild spread of the coronavirus. Especially in comparison with the rest of the Mediterranean countries, we have managed to better confine the virus, and our prompt response makes us optimistic about the immediate future.
Therefore, we have implemented a new booking policy to make sure you won’t miss the chance to visit White Rock Villas this summer.
At White Rock Villas we follow the guidelines of local health authorities. In the event of a COVID-19 case at any of our properties, we act according to our standard routines and procedures. Our team members are trained in handling situations that may occur at our properties and we have confidence in their abilities. For us, hygiene and cleanliness are always prioritized. We also emphasize the importance of good hand hygiene, based on recommendations of the local health authorities. We implement strict hand hygiene policies for our team members before eating or preparing food, and after using the bathroom. We also encourage guests to frequently wash their hands with soap and warm water.
Cleaning effectiveness
Effective housekeeping practices are immediate and can be customized according to your needs and requests. You can adjust the frequency of cleaning and request specific cleaning products (e.g. eco-friendly or hypoallergenic products).
Our cleaning team is closely monitored, and we take extra care in following all necessary safety measures in order to prevent disease spread. We aim to protect the health of both our team members and our guests.
What we do to secure our guests’ safety
✓ The guidelines and recommendations of local authorities are followed
✓ All White Rock Villas properties provide information about COVID-19 and management instructions
✓ Increased focus is placed on hand hygiene at all our properties
✓ Enhanced cleaning and hygiene protocols are implemented
✓ Surfaces are regularly disinfected with anti-bacterial products
✓ Disinfectant dispensers are offered to our guests in public spaces
✓ Special procedures are followed when handling ill colleagues
Security precautions that anyone can take to protect themselves and others from COVID-19
✓ Wash your hands frequently
✓ Have hand disinfectant handy
✓ Avoid unnecessary hand contact
✓ Avoid touching your eyes, mouth and nose
✓ Cover your mouth with the elbow when coughing or sneezing
✓ Keep at least one meter distance from someone who coughs or sneezes
All our properties are open and operate normally. Since safety is our main priority, we take all necessary precautions in order for our guests to feel safe when staying or visiting our properties.
Flexible booking policy
White Rock Villas have introduced a flexible cancellation policy which remains in place until July 15, 2020 and is valid for new bookings that are confirmed until June 30, 2020. The policy is valid for the majority of our properties.
Please contact us for more information.
Why book a Villa
There are many reasons why our Villas are ideal for a unique, luxurious and safe holiday.
✓ Exclusive usage of the space
✓ Cleaning effectiveness
✓ Local knowledge
✓ Isolation
Exclusive usage of the space
✓ When staying at a Villa, it is guaranteed that you will encounter less people. As there are no communal areas, you are always the only guests in a Villa.
✓ For families with children, a Villa is the perfect choice for your little ones. Children use their hands to explore the world and enjoy playing and lying on the ground. At a Villa you can be sure that you and your family are the only ones using the space.
✓ At a villa you have the chance to cook for yourself in your private, fully equipped kitchen. You can prepare healthy, nutritious meals for your loved ones, with greater peace of mind.
✓ All our Villas feature private swimming pools and terraces, offering safe and secure moments of relaxation.
Local knowledge
✓ White Rock Villas offer a dedicated concierge service that demonstrates thorough knowledge of Lefkada island. We can help you access pharmacies, hospitals, private doctors and other healthcare professionals effectively and discreetly.
Isolation
✓ Daily health check of our staff (body temperature/cough/other symptoms) is easy, as there are only a few Villa staff members and we can effectively monitor their health – thus, we can better protect you.
✓ We can help you create an all-inclusive, tailor-made experience in the privacy of your villa. This means that you can have everything you want in your villa, without having to mingle with other people. From private dinners to grocery delivery, we can make everything happen.
✓ If you want to find out more about what we do to guarantee a safe luxurious holiday, you are welcome to contact us and discuss your options. White Rock Villas is here for you. Greece is here for you.
CORONAVIRUS (COVID-19) Services
The best option now: quarantine Villas
White Rock Villas stand out because they can be operated without staff. In the current circumstances, this is more important than ever.
BOOK A QUARANTINE STAY
HEALTHCARE, PERSONAL CHEF, FOOD DELIVERY
Service ordering during quarantine
Convert your White Rock villa into a private health center: Together with external specialists, we offer services such as nursing, food delivery and personal chef – all provided with utmost hygiene and under medical control.
24/7 CARE
Private monitoring
In cooperation with our healthcare partner, we provide 24/7 personal health monitoring. All our Villas are centrally located, in close proximity to hospitals.
PERSONAL CHEF
Meals prepared with utmost care
See how your food is prepared. Our personal chef meets the highest hygiene standards and ensures that meals are prepared to support your health.
SELF CHECK-IN
Home office
Turn a White Rock Villa into your personal home office and enjoy high-speed internet, food delivery and self check-in.
BETTER SAFE THAN SORRY
In-room coronavirus test
You don’t need to expose yourself to infected patients and hospital-acquired infections (HAI). We can provide you with medical check-ups and a coronavirus test (if you experience heavy symptoms) in your Villa, in cooperation with our healthcare partner.
Avoid hospital-acquired infections
Our healthcare partner offers private care in an exclusive clinic. Get fast-track access to the most renowned healthcare workers and treatments.
We remain positive that we will be able to welcome you just in time, so that you can enjoy the Mediterranean sun.
Until then, stay safe!
This information is valid until further notice and may be updated at any time.
